We accept PayPal, Visa, MasterCard, Discover, American Express, and check cards or ATM cards, so long as they are connected with one of the major credit card companies listed above. We use Paypal for Credit Card Transactions, no membership needed, you can safely enter your entire credit card number via their secure server, which encrypts all submitted information. We never have access to your Credit Card data; we only get email, order and shipping information.
If you have ordered physical products we don't think you should pay for your order until it is actually on its way. We will not bill you until your product(s), including backordered or preordered items, are actually shipped. If your items are shipped separately you will be billed each time an item is shipped.
Important note on card charges
Credit card charges are based on the shipment of your order.
Cash Debit card charges are based on the confirmation of your order.
Pre-authorizations** on credit cards are based on the confirmation of your order.
** A pre-authorization is a temporary hold to verify that funds are available when you place an order. Pre-authorizations are typically removed from your credit card transaction history when the full charge processes and funds are withdrawn. However, in some cases, this process can take up to 2 business days.
If you have recently placed an order through the 571 Game Labs, the duplicate charge you are seeing is likely the result of a pre-authorization hold. A pre-authorization is a temporary hold to verify that funds are available when you place an order. Pre-authorizations are typically removed from your credit card transaction history when the full charge processes and funds are withdrawn. However, in some cases, this process can take up to 2 business days. If the duplicate charge on your credit card is the result of having placed more than one order in error, we are happy to assist you in obtaining a refund within 30 days of purchase. Please visit our Refund Policy.
The charge will appear on your credit card as: "Runes Media".
Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout. The total price may change during the course of the shopping session depending on a number of factors. However, you will have the opportunity to review the final price we will charge before you submit your order.
We will gladly credit sales tax for government institutions. Just email us a copy of your tax-exemption form with an address matching your order's billing or shipping address at: firstname.lastname@example.org. Please include a copy of your receipt or your order number.
We only accept credit cards and PayPal at this time. We are sorry for any inconvenience that this may cause.
For credit card verification, you must enter the address exactly as it appears on your credit card statement.
If you ordered a physical product, a shipping information page will be presented where you can enter a separate shipping address and the shipping method can be chosen.
No. Your card number should be entered in as a continuous string of numbers.
Pre-ordered products will ship when the product becomes available. You will be notified by email if the anticipated release date has changed or when your product has shipped. As a reminder, your credit card will not be charged until your order has been shipped.