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FAQ's


We accept PayPal, Visa, MasterCard, Discover, American Express, and check cards or ATM cards, so long as they are connected with one of the major credit card companies listed above. We use Paypal for Credit Card Transactions, no membership needed, you can safely enter your entire credit card number via their secure server, which encrypts all submitted information. We never have access to your Credit Card data; we only get email, order and shipping information.

If you have ordered physical products we don't think you should pay for your order until it is actually on its way. We will not bill you until your product(s), including backordered or preordered items, are actually shipped. If your items are shipped separately you will be billed each time an item is shipped.

Important note on card charges
Credit card charges are based on the shipment of your order.
Cash Debit card charges are based on the confirmation of your order.

Pre-authorizations** on credit cards are based on the confirmation of your order.
** A pre-authorization is a temporary hold to verify that funds are available when you place an order. Pre-authorizations are typically removed from your credit card transaction history when the full charge processes and funds are withdrawn. However, in some cases, this process can take up to 2 business days.

If you have recently placed an order through the 571 Game Labs, the duplicate charge you are seeing is likely the result of a pre-authorization hold. A pre-authorization is a temporary hold to verify that funds are available when you place an order. Pre-authorizations are typically removed from your credit card transaction history when the full charge processes and funds are withdrawn. However, in some cases, this process can take up to 2 business days. If the duplicate charge on your credit card is the result of having placed more than one order in error, we are happy to assist you in obtaining a refund within 30 days of purchase. Please visit our Refund Policy.

The charge will appear on your credit card as: "Runes Media".

Depending on the order, sales tax may be calculated and charged. Any sales tax charged will be indicated once your billing and/or shipping address have been entered during checkout. The total price may change during the course of the shopping session depending on a number of factors. However, you will have the opportunity to review the final price we will charge before you submit your order.

We will gladly credit sales tax for government institutions. Just email us a copy of your tax-exemption form with an address matching your order's billing or shipping address at: clientrelations@runesmedia.com. Please include a copy of your receipt or your order number.

We only accept credit cards and PayPal at this time. We are sorry for any inconvenience that this may cause.

For credit card verification, you must enter the address exactly as it appears on your credit card statement.

If you ordered a physical product, a shipping information page will be presented where you can enter a separate shipping address and the shipping method can be chosen.

No. Your card number should be entered in as a continuous string of numbers.

Pre-ordered products will ship when the product becomes available. You will be notified by email if the anticipated release date has changed or when your product has shipped. As a reminder, your credit card will not be charged until your order has been shipped.



Return Policy

PLEASE NOTE: A receipt is required for all returns and exchanges from 571gamelabs.com

New Product Returns

Returned product(s) must be in the original packaging and include any manuals and accessories in sellable condition. We reserve the right to limit returns to unopened or defective products. Defective product(s) will be replaced with a like item, upon return.

We do not accept returns of:

  • ■ Any product(s) returned more than 30 days from the date on the packing slip.
  • ■ Any product(s) that has been opened (taken out of its plastic wrap).
  • ■ Any product(s) not in its original condition.
  • ■ Any product(s) that is damaged, played or is missing parts.
  • ■ Any product(s) that were sold as part of a bundle, unless the bundle is returned complete.

Please do not mail us product(s) that do not meet the return criteria listed above, as we do not issue refunds for non-qualifying items and cannot return the items to you.

Promotional Discounts and Returns

Should you return an order that was placed using a promotional code, discount or offer, you will not be refunded for the amount of the code, discount or offer, as these discounts were deducted from the original purchase amount.

3rd Party Product Returns

Should you return an order that was placed using a 3rd Party Vendor (Zazzle, Amazon or Cafepress), please follow their respective return policies. We DO NOT receive, facilitate or assist in the return process with any of these orders.

How to Return Products Purchased Online

To return or exchange an item to 571gamelabs.com, include the packing list, identify the reason for the return, and send it to the address on the return shipping label and a Return Authorization number attached. (NOTE: An "RA" or Return Authorization number must be included on the shipping label/package or we will refuse the parcel. See below for more information.)

Guidelines

Refunds are issued in the original payment type. Cash purchases over $150 are subject to a refund by check issued from our corporate office within 14 business days. Guests with a gift receipt will only receive an exchange or a gift card of equal value. We reserve the right to refuse any return.

Shipping & handling costs are non-refundable. If the reason for your return is due to our error, please contact us at (972) 584-7389 for a shipping & handling credit.

If you are dissatisfied with any product, you must email clientrelations@runesmedia.com, or call (972) 584-7389, (M-F 10:00AM to 4:00PM CST) within 14 days of the shipment date to receive authorization and return instructions, provided that the product is unopened and in original, saleable condition. We make every attempt to assure that you receive the item(s) you ordered. Every item is scanned and orders are weighed for accuracy before they are shipped. In the rare occasion that an item is omitted or you receive the incorrect item(s) DO NOT open the item(s) or you will void your right to return it. Merchandise sent to a customer in error or missing products must be reported in 48 hours of receipt. We will then work with you to resolve the situation (refund, replacement). Please call us during our normal business hours (M-F 10:00AM to 4:00PM CST) or email clientrelations@runesmedia.com for a Return Authorization number. An "RA" number must be included on the shipping label/package or we will refuse the parcel. Full credit for the returned item(s) will be issued for unopened and undamaged merchandise within 10 business days of receipt. Please make sure that all returns are properly insured. Please retain your receipts for verification in the event that your package is lost. If we do not receive the package you will not be credited.

We reserve the right to refuse any return and to require that certain items be returned directly to the manufacturer.

Additional Return Information:

  • ■ If a refund is granted, you will be credited the amount in the same form you paid. For example, purchases made on a credit card, will be credited that amount back to their card. If the purchase was made with a gift card/certificate, you will be given store credit.
  • ■ No Unauthorized Returns. Orders sent back without Return Authorization Number clearly marked on the box will be refused.
  • ■ No Returns After 30 Days from date of delivery.
  • ■ No Shipping or handling charges will be refunded.
  • ■ No Returns on Opened Merchandise. Unless product otherwise states and only with a Return Authorization Number.
  • ■ To check on the status of a returned item, please email clientrelations@runesmedia.com
  • ■ On all exchanges, a shipping charge of $6.95 will be applied.

Track Order

Use a Tracking Number (Carrier)

  • 1. Find the order you want to track on Carrier Website.
  • 2. If you see multiple orders, select View order to see details.
  • 3. Find the shipment you want to track.
  • 4. Click Track shipment.
Find tracking number in the shipping confirmation email

  • 1. Open the email account you used to place your order.
  • 2. Search for a shipping confirmation email from the Runes Media.
  • 3. If you have multiple orders or shipments, find the email for the one you want to track.
  • 4. Follow the instructions in the email to track your shipment using the tracking number. In some countries, some shipping methods don’t have tracking options. If your email doesn’t include tracking links, tracking isn’t available.